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about Precision Garage Door
Precision Garage Door of Portlandhas received 2 reviews, averaging 3.00 Stars:
Portland, ME
Hi Jolene, Thank you for sharing your feedback and for recognizing Tony's excellent service. We’re glad to hear he was on time, efficient, and knowledgeable. However, we truly apologize if there was any confusion regarding the options provided for your garage door opener. At Precision, we believe it’s important to understand that garage door parts work together as a system, so when one part breaks, it’s often a symptom of something else going on. We aim to provide solutions that ensure long-term reliability, which is why we offer advanced models like the one you received, with features such as WiFi, battery backup, and surge protection. On September 1st, we were out of stock on our base model openers, so we didn’t have a simpler option available at the time. If you'd like to discuss this further, please feel free to call our office. We’d be happy to make it right by you. Thank you for choosing Precision Garage Door Service of Portland ME!
Cape Neddick, ME
Still waiting for a quote
- Christopher Mard
Hey Chris, Thank you so much for taking the time to review our business. During our visit, we did not carry the panel needed to replace your bottom panel and needed to get pricing from the manufacturer before getting you a quote. We apologize for not keeping a steady stream of communication with you throughout the process. Your feedback is very valuable to our business. We strive to achieve complete customer satisfaction and hope that we can earn a five star review from you in the future. Thank you for choosing Precision Garage Door Service of Portland ME.
Tony was excellent. He was on time, he was efficient, knowledgeable and explained what was to be done. My only complaint is that I believe I was sold items that I did not actually need and wasn’t aware were being replaced. I most definitely did not need a “fancy” door opener with WiFi, battery back up and surge protector. I was not given an option for something simpler and less expensive. It was way more than I could afford but didn’t realize I might have options that were less expensive. My fault for not asking.
- Jolene OBrien